Don Burton Avatar
5 out of 5 stars
Don Burton
Woke up Friday morning to no water pressure whatsoever. Called Pocono Well and Pump around 8:30AM or so, and a new pump was installed by noon. Wow. Amazing service and communication. Thanks you, PWPS!
Brenton Ellis Avatar
5 out of 5 stars
Brenton Ellis
In the middle of March 2024, we had the unfortunate experience of losing water pressure from our well. I contacted Kyle, one of the owners of the company who scheduled one of his employees to come out the same day and check our system. (I was super grateful as I was out of town at the time and couldn’t check it myself.) He found that water was leaking out by our well and explained that it looked like the line broke off. I called Kyle again and he provided a VERY reasonable estimate for the repair + a new well pump along with scheduling one of his employees to come out and bypass our underground line with a hose so we could have running water until the repair could be made at NO additional charge. This wasn’t needed for long however, as the next day, Kyle, Bill, and Shane came out and dug out our line to find a broken bronze fitting as the cause of our woes. I was very impressed at how quickly they worked, it took only minutes to dig down with their excavator and had the repairs and the new pump installed in less than 2 hours. Kyle and his team were very professional and offered prompt and quality service. I highly recommend this company for their service and affordable cost!
Fishing With Malik Avatar
5 out of 5 stars
Fishing With Malik
Thanks a lot to these guys coming out and saving us! Very knowledgeable and good pricing. I’ll definitely save this number for any future problems!
Jessetta Palmer Avatar
5 out of 5 stars
Jessetta Palmer
My husband and I are very satisfied with the amazing service on today. We finally have running water in our house again with our new well pump. Thank you again Pocono Well & Pump Service!!!!
Angelo Augello Avatar
5 out of 5 stars
Angelo Augello
Had them over today for estimate very honest about what problems I have and ones I don't just honestly no hard sell will recommend to all
Madison Stephenson Avatar
1 out of 5 stars
Madison Stephenson
Poor communication. Asked for them to come out Tuesday or Wednesday as I was off from work. Man on phone stated he would call me Monday and let me know a time. He asked me to text him my address and the problem. I texted him the information. He shows up to my property on Monday. And spoke with my mother and told her he’d because back Tuesday at 2pm. And apologized stating miscommunication and that he did not have my phone number. At 2:30 Tuesday no one had shown up yet. I called to confirm they were coming. Man laughed on the phone and stated he was denied access and said another person spoke with my mother. And he never rescheduled. I told him he was denied access because I had told him that I the homeowner was only home on Tuesday and Wednesday. He then made a comment regarding why my elderly mother couldn’t let them in yesterday. I hung up the phone. Poor listening and communication skills. Glad I didn’t do business with them because if they had needed to come back it probably would’ve been just as much of a headache.
Ric Cumming Avatar
5 out of 5 stars
Ric Cumming
Best service possible, could not be better!!!! another contractor dropped the old pump in the well said it could not be pulled and we had problems with supply, and running out of water, gave up and called pocono pump, the came and fished out the dropped pump and reinstalled the "new pump" also replaced the bladder tank Been working with contractors for almost 60 years and these guys are absolutely by far the best and one of the very few I would recommend highly!! Couldn't be more satisfied!!
Don Dinnen Avatar
5 out of 5 stars
Don Dinnen
Pocono well was a water savior. We had our well pump go and a full loss of water occurred. With one phone call they were more than happy to help. They came out the next day, assessed the situation, and the night we had a quote. The following day they arrived and completed the job in a timely manner. Our pressure has never been better. I highly recommend them for anyone’s water/well needs.
Pete Young Avatar
5 out of 5 stars
Pete Young
Mike and Kyle came out and tested our water and quickly diagnosed the problem with recommendations and options available to us. These guys are professional and you can't go wrong with them. Highly recommend. A1.
joseph palmeri Avatar
1 out of 5 stars
joseph palmeri
Had a pump installed 4 years ago and pump failed called for service 10 times and never returned my call turns out they installed pump with inferior parts ,real junk, had to replace pump
LaShawn Jackson (Big Mamma) Avatar
4 out of 5 stars
LaShawn Jackson (Big Mamma)
I have used them for many years. Fair prices and good customer service.
greg samsel Avatar
1 out of 5 stars
greg samsel
No phone call back:( very disappointed
Donna Abraham Avatar
5 out of 5 stars
Donna Abraham
I had these guys come out to shock my well and install a filtering system. I couldn't have asked for better service. Very professional, friendly and informative. I needed it installed in a timely fashion and they rose to the occasion! Great job!!!
George Crescione Avatar
5 out of 5 stars
George Crescione
Really nice guys just called to see if they service my area and they did not...however he did take the time to answer all of my questions and they seemed very professional have a great day
David Potter Avatar
1 out of 5 stars
David Potter
I had a well problem and I called Pocono Well & Pump. They said they would be there tomorrow put never showed up. I called again and they said probably tomorrow and never showed up.
Ellen Alrashed Avatar
5 out of 5 stars
Ellen Alrashed
I will not go to anyone else again. These guys are great! They take time to troubleshoot and they are very fair. My daughter uses them too and is very happy with them!
Michael Casciano Avatar
5 out of 5 stars
Michael Casciano
The best place ever! They definitely know there pumps!
Core Phenomena Avatar
5 out of 5 stars
Core Phenomena
Listen up folks, there are a LOT of options to choose from out there, but I will NEVER call anyone except Pocono Well & Pump Service. Mike, Kyle, Bill, and John fit us in as soon as they could, and kept at it until our water was flowing again. I cannot say enough about the personability, professionalism, and prompt attention that these guys exuded through their personification. The price was excellent, (for what we had to have done), and they had NO issues working with our, how shall I say, rather unconventional well design. Don't bother calling anyone else. Get these guys in. They *know* what they're doing and don't have an issue tackling the most difficult of jobs.
Jeanne Turner Avatar
5 out of 5 stars
Jeanne Turner
They were great! Fixed my well pump quickly and cheaply. Very nice, I highly recommend them.
Candi Maggio Avatar
5 out of 5 stars
Candi Maggio
Michael was awesome picked up my call and answered questions about my artisan well over the phone and took the time to answer . Very helpful and would use this company as his customer service was the best that I have had recently and I needed to acknowledge his efforts.
Dean Fish Avatar
5 out of 5 stars
Dean Fish
Great group of guys very nice and definitely fair priced
Eugene Winus Avatar
5 out of 5 stars
Eugene Winus
I just had a new water filter installed. Kyle tested my water prior to the installation and explained exactly what I needed to remove the iron from the water and raise the ph to normal levels. His employees installed the new filter system meticulously and answered any more questions I asked. They were highly experienced, polite and worked very neatly and fast.My water is now crystal clear and I would definitely call Kyle again if I need any servicing etc. Great company.
Nikki Blaine Avatar
5 out of 5 stars
Nikki Blaine
They responded immediately and came out the very next day. I highly recommend them. They were friendly, diagnosed the problem and got our water running again fast.
Shelley J Ayala Avatar
5 out of 5 stars
Shelley J Ayala
Our water pressure was an issue when we moved in our house 5 years ago. So long story short, We were getting to the point where our water would slow down to nothing then boom a little pressure. Also our toilet was running constantly so that did not help. We fixed the toilet by installing new guts but we still had an issue. Kyle and Mike came out Tuesday. Replaced our 34 year old Water pressure tank and now we have 60 psi of pressure. They quoted me a price and I thought it was going to go over. Because they encounter a few things they haven’t seen in a long time. But Kyle and Mike were very precise and professional. They answered all our questions. I felt bad for you guys because my well pump was so heavy. You guys did amazing job and even though you were probably didn’t expected the job to take that long. You held true to your quoted price and I’m forever grateful to you both. Thank you so much and I have no problems recommending you to others.
Tim Portoulas Avatar
5 out of 5 stars
Tim Portoulas
I needed a water filtration system as my well had sulfer smell. Kyle and his crew were top notch, reasonable pricing, quality work and honesty. Business owners like Kyle become the best and are successful because of their hard work, honesty with customers. Our water is great and couldn't been more satisfied with the quality of work. Don't hesitate to call them for your needs!
Deborah Kammerman Avatar
5 out of 5 stars
Deborah Kammerman
We have had Kyle and Mike do several jobs at our business and residential home . There are many well and pump contractors to choose from in the surrounding ares , As always his attention to detail, professionalism and work ethics are superior to the others. A Small family owned business, Kyle and Mike always do their very best to get the water back on and working in a timely manner and we’ve always had follow up calls to be sure all was working as advertised... Choosing Pocono Well and Pump is the best choice for your well and water treatment needs.. Thank you again for a punctual repair ....happy wife happy life!!Walt and Deborah
Steven Pomeroy Avatar
5 out of 5 stars
Steven Pomeroy
I am a local Poconos Realtor and I entrust Pocono Well & Pump Service with ALL of my clients that need service on their well. So many Realtors use them. They have come to the rescue time and time again and I've never received anything less then 5 star reviews for their workmanship. Trustworthy on price as well.
Donna Hughes Avatar
5 out of 5 stars
Donna Hughes
These guy's are the best. You won't be disappointed!
paula Avatar
3 out of 5 stars
paula
Spoke with Michael, about a problem I was having with my well. He was able to help me out over the phone. Problem solved. I will be calling him for a service call soon. Appreciated his prompt return phone call and his advise.
Andy Ngucaj Avatar
5 out of 5 stars
Andy Ngucaj
These guys are great and know so much. Definitely recommended to help with any well/septic repairs. They are very professional and will help you out with any problems you have. Thanks mike & Kyle!
D M Avatar
5 out of 5 stars
D M
Very good job!! Thank you guys!!Świetna robota, dobrzy fachowcy, znają się na swojej pracy
Jackie N Avatar
5 out of 5 stars
Jackie N
These guys came out today and saved the day! We called yesterday due to a wiring issue that caused us to not have any water and they were here this morning and got us up and running within an hour and the price was WAY below what I thought it was going to cost! My goodness thank you guys so much!
Anthony Messina Avatar
5 out of 5 stars
Anthony Messina
Showed up promptly and did a great job. We highly recommend this business to anyone who needs it.
A Google User Avatar
5 out of 5 stars
A Google User
Showed up promptly and did a great job. We highly recommend this business to anyone who needs it.
Angelys Ocana Avatar
5 out of 5 stars
Angelys Ocana
Amazing Service! Highly recommend! Yesterday evening our water just stopped, I was freaking out especially since I have a 7 month old. Called Pocono Well & Pump and immediately my call was answered and the very next morning Mike and Kyle came over and addressed the issue. I am so very thankful. They were very professional, quick, kind, and answered all my questions. I couldn’t have asked for better service. I will be recommending them to all my friends and family. So glad I have water again!
A Google User Avatar
5 out of 5 stars
A Google User
Amazing Service! Highly recommend! Yesterday evening our water just stopped, I was freaking out especially since I have a 7 month old. Called Pocono Well & Pump and immediately my call was answered and the very next morning Mike and Kyle came over and addressed the issue. I am so very thankful. They were very professional, quick, kind, and answered all my questions. I couldn’t have asked for better service. I will be recommending them to all my friends and family. So glad I have water again!
M Miller Avatar
5 out of 5 stars
M Miller
Called Monday morning with no water. They came and assessed it Monday morning, and by Tuesday afternoon we had water. A complete overhaul. Went from a jet pump to a submersible. Had to excavate the well open to change over and re-cover when done. A great job guys, in quick time. Would recommend to anyone.
Reg and Mary Miller.
A Google User Avatar
5 out of 5 stars
A Google User
Called Monday morning with no water. They came and assessed it Monday morning, and by Tuesday afternoon we had water. A complete overhaul. Went from a jet pump to a submersible. Had to excavate the well open to change over and re-cover when done. A great job guys, in quick time. Would recommend to anyone.
Reg and Mary Miller.
M Miller Avatar
5 out of 5 stars
M Miller
Called Monday morning with no water. They came and assessed it Monday morning, and by Tuesday afternoon we had water. A complete overhaul. Went from a jet pump to a submersible. Had to excavate the well open to change over and re-cover when done. A great job guys, in quick time. Would recommend to anyone. Reg and Mary Miller.
Anthony Konkowski Avatar
5 out of 5 stars
Anthony Konkowski
Great response. Called at 6pm. They came the next morning and replaced my pump.
B Romo Avatar
5 out of 5 stars
B Romo
They came out diagnosed my pump within 2 hours of me calling. They were very honest and very helpful. I would recommend them anytime. They were so nice I invited them to fish on my property anytime. Thank you Pocono Well and Pump Co.
A Google User Avatar
5 out of 5 stars
A Google User
They came out diagnosed my pump within 2 hours of me calling. They were very honest and very helpful. I would recommend them anytime. They were so nice I invited them to fish on my property anytime. Thank you Pocono Well and Pump Co.
Dorson Hess Avatar
5 out of 5 stars
Dorson Hess
I dealt with Kyle. To make it short, they were professional, polite, answered all my questions. They came completed the work in a timely manner. They cleaned up after themselves. Now I can say it has been over two weeks and my water is clean clear and good to drink. The main concern was a very pungent sulphur smell. So bad my dog would regurgitate the water. Now it's great. Thank you guys very much. They were also very well priced.
A Google User Avatar
5 out of 5 stars
A Google User
I dealt with Kyle. To make it short, they were professional, polite, answered all my questions. They came completed the work in a timely manner. They cleaned up after themselves. Now I can say it has been over two weeks and my water is clean clear and good to drink. The main concern was a very pungent sulphur smell. So bad my dog would regurgitate the water. Now it's great. Thank you guys very much. They were also very well priced.
Jose B Avatar
5 out of 5 stars
Jose B
I call them they came the very next day.very professional and friendly staff.honest and good prices
A Google User Avatar
5 out of 5 stars
A Google User
I call them they came the very next day.very professional and friendly staff.honest and good prices
Vlad Z Avatar
5 out of 5 stars
Vlad Z
I had an unexpected problem with our water system. Called Pocono Well & Pump and they came to the rescue! Their response was quick. Kyle, Mike, and the rest of the crew were great and everything was done quickly and professionally.Excellent job, I would definitely recommend their services.
James Padovan Avatar
5 out of 5 stars
James Padovan
Very friendly, fast service, fair pricing
Bill Hurley Avatar
5 out of 5 stars
Bill Hurley
About 1130 today, went to the sink no water. Called 4 places PW&P were the only folks who could come today. Within 2 hours they were at my house in Saylorsburg. Kyle and Bill diagnosed and determined I needed my well pump replaced after a comprehensive diagnostic. They explained everything clearly, didn’t try to “up sell” anything unnecessary. Completed the job in 2 hours, and my pump is 500 ft deep. They had all the necessary materials on the truck. I had some concerns about my pressure switch and a couple valves that needed replacement. They did a tune up on that system as well, and repaired those issues. Price was fair and they took my CC on the spot.couldn’t have been easier. I recommend then for all your plumbing, septic and water treatment needs. I plan on having them back at a later date to do upgrades on my water treatment system. Great folks to work with. they were gone by 4 pm.
John Phillips Avatar
5 out of 5 stars
John Phillips
We recently moved in to our new house and called PWP to come and inspect our water system. Mike and Kyle are extremely knowledgeable and took the time to fix the neutralizer and made it sure it functioned properly. They also pointed out a few upgrades and recommendations to the system for later time. I will actually be calling today to make an appointment to make those changes. Great company, Great service. Look forward to working with the company for years to come.
Gregory Avatar
5 out of 5 stars
Gregory
It is very hard finding trustworthy contractors in the Pocono’s. Don’t waste your time with anyone else. Mike and Kyle have gone beyond expectations I have. They originally installed my Well and have serviced it for me. Anytime I have a question or a problem not only will they answer my phone calls but they will come and solve it for me. They will not scam you in anyway, very honest people and have helped me save a lot. Thanks for the help again today guy’s
Alvin Vera Avatar
5 out of 5 stars
Alvin Vera
Kyle , Mike, and crew came out to my daughter's house to tend to a sulphur ( rotten egg smell) in the water.. I will say this about them . They came on time , they are hard working and friendly, and by the time the job was finished, we were all drinking a clear cold glass of water from the tap... These guys are professionals and get the job done.... What more can I say but thank you gentlemen for a job well done...
Brianna S Avatar
5 out of 5 stars
Brianna S
Honest company that gave me a fair price to replace my failed water softner system . Kyle was patient and was kind enough to explain to me what the problem is and how he would remedy the situation. Within 1 day the softner was replaced and everything was working. He also did a water test and called me with results . Proactive and decent people to work with. Thank you .
C.J. K Avatar
5 out of 5 stars
C.J. K
Awesome company to deal with! They came out bright and early as they had promised and saved me from what would have been a ruined party that I had planned for months. My pressure tank tanked on me and they had me back by lunch . Price was lower then other companies I called despite being the only people willing to show up next morning. A+ service.
Sean Clifford Avatar
5 out of 5 stars
Sean Clifford
My pump died at 11:00 at night and within 15 minutes I had an appointment set for 10:00 the next day. Mike and Kyle identified the problem quickly and a few hours later I had a new pump and all was good. They worked in the freezing cold and made sure to do a great job. I can not say enough positive things about the awesome service.
Seamus McGraw Avatar
5 out of 5 stars
Seamus McGraw
Kyle and his crew have always been reliable and professional. We would never go anywhere else. The latest call involved brown well water that had been getting worse with time. Pocono Well & Pump quickly installed a whole-house water filter at a very fair price and our system is better than new. Trust these guys - they are honest.
Ashley Oliver Avatar
5 out of 5 stars
Ashley Oliver
Perfect experience with this team. Immediate response, problem fixed quickly, and very fair prices. Impeccable customer service. It was like calling family to come help. Very impressed and happy to know we have these guys for all our future needs. I’m recommending to everyone I know. Thank you again!!!!
Fred Baurer Avatar
5 out of 5 stars
Fred Baurer
Bill and John were awesome! They diagnosed the issue with our WELL then went above and beyond to help with other aspects of our system. They took time to explain everything. We’re grateful for their help. Reasonable priced too... great to find such competent and helpful people.
John Styles Avatar
5 out of 5 stars
John Styles
Pocono well and pump came out to check my water that had been leaving blue stains in my sink. They installed an acid neutralizer and now my water is perfect. Thank you Pocono Well and Pump!
Mister Mountain Avatar
5 out of 5 stars
Mister Mountain
We had smelly egg / sulfur from our well for two years, we called Pocono Well and Pump and they installed a system that removed it. Price was fair and great service. Highly recommend them.
Robert Pittman Avatar
5 out of 5 stars
Robert Pittman
Knowledgeable, Friendly and Helpful! After a power outage, our water pressure didn't return when the power was restored. Their prompt and professional service fixed the problem quickly.
Bob Avatar
5 out of 5 stars
Bob
Honest testing and honest pricing...they did not push something we did not need. My go to guys on my well.
Theresa Rockman Avatar
5 out of 5 stars
Theresa Rockman
Thank for coming out on such short notice! Prompt and professional. Their customer care is top notch!!
Gina Cefarello Avatar
5 out of 5 stars
Gina Cefarello
Great Service and Dependable Workers!! They do the job right!!
Jesus Christ is Lord Avatar
1 out of 5 stars
Jesus Christ is Lord
pocono well and pump are nothing but vandals, and they brake into your property too if you give them a bad review to try to intimidate you out of saying anything negative about them; do not call them and spare yourself the negative experience. I’m having cameras installed on my property because of them, since after I gave them a bad review there have been a few attempts to break to my property. I have also contacted the federal authorities to have them investigated; they are running a scam and they know it. As a precaution measure I have also sent my family members all the evidence they need to prosecute in case those criminals try anything funny. I’m also life streaming my video feeds from my property to my family and friends out of state, and if anyone from pocono well and pump, or anyone else for that matter tries to break to my property again their faces will get plastered all over the internet.Do not call them, and if you already made the mistake of doing so, arm yourselves because they think they still live in the Wild West thinking they can get away with braking the law. Thank God for technology, plaster their faces all over the internet if you have to, and press legal charges if they try anything funny against you or your family. Stay safe and away from those vandals.
G S Avatar
1 out of 5 stars
G S
We recently called Poconos well and pump for our well pump, and needed them to come out and look at it. They told me they would be there at 11am and were a no show until 5pm. Technician was Michael and he told us that it was too dark out to work on pump and had to reschedule till next morning. He promised to be there by 8:30am didn’t show up until noon. New pump was put in and charged me $1945.00. I was told I was getting a good deal to only later find out that the going price for a 225ft deep well is no more than $1350.00. I feel robbed and played will never recommend them this company again. The technician Micahel seemed clueless at best.
kevin ou Avatar
3 out of 5 stars
kevin ou
Called for a well pump inspection, they picked up quick and everything was scheduled for Thursday from 1-3pm, and we were at the house and no one showed up. Got a call later the day that they forgot the appointment(they apologized), so I rescheduled for the day after at 4pm. Come Friday we were at the home from 10am-6pm and no one showed. Have had no problem scheduling anyone for this home until now
C.J. Avatar
5 out of 5 stars
C.J.
Awesome company to deal with! They came out bright and early as they had promised and saved me from what would have been a ruined party that I had planned for months. My pressure tank tanked on me and they had me back by lunch . Price was lower then other companies I called despite being the only people willing to show up next morning. A+ service.
Michael M Avatar
5 out of 5 stars
Michael M
We had smelly egg / sulfur from our well for two years, we called Pocono Well and Pump and they installed a system that removed it. Price was fair and great service. Highly recommend them.
Brian Lam Avatar
1 out of 5 stars
Brian Lam
Paid for water inspection never got results. Called multiple times and told them. Never got back to me.
Steven Pomeroy Avatar
5 out of 5 stars
Steven Pomeroy
As a local Realtor, I need to make sure my contacts are spot on for my clients. Pocono Well and Pump Service has been spot on so far and will be on my (very) short list that I recommend to clients. They were on time, worked hard, clean and could have easily overcharged me for today's job but properly diagnosed the problem and saved me hundreds. Thank you Mike and Kyle.
Ashley Herbert Oliver Avatar
5 out of 5 stars
Ashley Herbert Oliver
Perfect experience with this team. Immediate response, problem fixed quickly, and very fair prices. Impeccable customer service. It was like calling family to come help. Very impressed and happy to know we have these guys for all our future needs. I’m recommending to everyone I know. Thank you again!!!!
A Google User Avatar
5 out of 5 stars
A Google User
Awesome company to deal with! They came out bright and early as they had promised and saved me from what would have been a ruined party that I had planned for months. My pressure tank tanked on me and they had me back by lunch . Price was lower then other companies I called despite being the only people willing to show up next morning. A+ service.
Thomas Stuart Jr. Avatar
5 out of 5 stars
Thomas Stuart Jr.
These guys are awesome. Very good customer service and will recommend to all who need their service.
Fola Felix Avatar
5 out of 5 stars
Fola Felix
We recently hired Kyle and Mike of Pocono Well and Pump after our well went out at our home in the Poconos on a major holiday and we were left without water. They came out first thing in the morning the very next day and got our water flowing again within a few hours. Needless to say this was a Godsend as you really can't do some very important things like cooking and showering without any water. We were also very grateful that we were not gouged in the price as this was emergency service. The cost was fair and inline with prices we've heard from friends who have been in similar situations, though not on holidays. It was not inflated like some other companies might have charged in this type of situation.
Rob C. Avatar
5 out of 5 stars
Rob C.
I called PWP on a Saturday evening with our pump not working. PWP was at our house on Sunday morning on time. They were polite, and respectful of me and my questions, they were knowledgeable, and honest and checked everything that could be the problem before they pulled the pump, they were professional and did a great job. It's never a call you want to have to make but if my well or pump ever needs work again they are the ones I will call.
Linda Berger Avatar
5 out of 5 stars
Linda Berger
Called Pocono Well & Pump from a recommendation because we had no water. Kyle and Mike came out with 2 hrs and discovered it was an electrical problem. They got the water running quickly and advised us what the problem probably was. They were fast, nice and honest. Would call them again and recommend them. Thanks Kyle and Mike!
Curtis Beam Avatar
5 out of 5 stars
Curtis Beam
I called the number after hours and Mike responded right away! The techs that came out,John and Bill were great and got my water back on in no time! I highly recommend calling Pocono Well & Pump Service!!
Patrick O'sullivan Avatar
5 out of 5 stars
Patrick O'sullivan
Guy's did a great job ....Called on a holiday and they got back to me right away...came when they said they would and went the extra mile even during a storm! Thanks
Eva Jaworski Avatar
5 out of 5 stars
Eva Jaworski
Great and fast service. I a m very pleased with work they did. I call in the morning and problem was fixed in the afternoon.
Frank Murphy Avatar
5 out of 5 stars
Frank Murphy
Great crew and professional. Fair price and effective . Tough job but done right. Thanks guy's.
Shary Maloney Avatar
5 out of 5 stars
Shary Maloney
Great service, friendly, efficient, fair price and honest
Thomas H Avatar
3 out of 5 stars
Thomas H
You guys helped me out when I needed you but I am still missing my seal on the well, definitely would have been a five star rating but you have to come back and finish the job.
Gregory Espinosa Avatar
5 out of 5 stars
Gregory Espinosa
Kyle and Mike are as professional as they come now at days. I needed a well and they came out checked everything out twice, and gave me options. They never pressured or rushed me. A month later I called them and they came out and installed a new well. It went by really quick. Bottom line is, contractors now at days do anything to take your money and lie. Everything they said was honest. I even came out under budget. I would recommend them to anyone who wants quality work and professionals. Thanks a lot guys.
Timothy Fisher Avatar
5 out of 5 stars
Timothy Fisher
We had the pleasure to use Pocono Well and Pump for the installation of water filtration system at an commercial building. Kyle, one of the owners, was very responsive and made time to get on the job site right away. He diagnosed the issue and quickly and efficiently gave us a quote. The price was fair. After we accepted the proposal, he and his team performed the work in a professional and timely manner. I would highly recommend this company to anyone!
Diego Lenis Avatar
5 out of 5 stars
Diego Lenis
Great service. Kyle gave me a reasonable estimate over the phone to replace the septic pump. Workers show up on time and had a great attitude. Issue turned out to be the float. Problem was quickly fixed without need to replaced pump. Fair price.I am for one very distrustful of contractors but Pocono well and pump seems to be a reputable and trust worthy company. Highly recommended.
Gerry M Avatar
5 out of 5 stars
Gerry M
Kyle is extremely knowledgeable about water conditioning. He was able to explain to me right away why I had always seen that reddish film in my toilets due to certain things being in the water. Any issue that has arisen he has a solution for, and it is always done with a smile. Very agreeable company to deal with.
cynthia sherman Avatar
5 out of 5 stars
cynthia sherman
Kyle did a water test and recommended a water filter from the whole house. He came out and did the job and left the work area clean and neat. I now have perfectly clear and clean water. Great job Kyle!
Christian Rea Avatar
5 out of 5 stars
Christian Rea
These guys were awesome, came right out, fixed my well pump, quick and easy and at a reasonable price. I will be sure to call them for any future problems.
Joeynoparoley Avatar
5 out of 5 stars
Joeynoparoley
Kyle Was Professional and Had my water Pump Back Up And Running Within 5 Min Being at My Place.......will Keep Them On Speed Dial Great work....
Lisa G Avatar
1 out of 5 stars
Lisa G
we have used them 2's for a well issue. no issues there. they were here when they said they would be and very nice. but we have had an issue with our sand mound. they told us to get a permit and then they would have someone come out to the house to start figuring out what problem is and what equipment would be needed and what the price would be. the gentleman, John told us that we have to cut down on our water use. No dishwasher, or washing machine, no baths, flush toilet only when really needed. we are a family of 5. 3 children! my father called and again the gentleman said that in a week or 2 it would be set up for someone to come out and take a look and go from there. we heard nothing. so i called yesterday. the gentleman i spoke with said he was in middle of something and would call me back in 20 min, to further discuss this. im still waiting for that call. they have made it very clear they do not want our business!
SARA SMITH Avatar
1 out of 5 stars
SARA SMITH
DO NOT CALL THIS COMPANY!!!!! I called them because I had no water .they showed up 6 hours later than what they told me and charged me a crazy price for a new pump. $585 more than everybody else that I learned from calling around after the technician left. Secondly the technician Michael was smoking cigarettes the entire time which I found very disrespectful. considering that I quit myself 2 years ago. and lastly he insisted that I make the check out to CASH . I did not feel comfortable with this even tho he told me it was his business. I highly recommend that people do their homework before calling a horrible company like POCONO WELL AND PUMP.. I learned my lesson.
Samuel Heidorn Avatar
5 out of 5 stars
Samuel Heidorn
I called these guys in the afternoon on a weekday and asked if they could come look at my well. We had spent the day digging and had no water for showers. We were actually looking at getting a hotel for the night. They came out SAME DAY! Within a couple hours they had come out and not only checked the pump, they helped me get it working temporarily and suggested I replace a couple items. They could have sold me a line, could have sold me a pump. Instead, we walked through and the sold me just what I needed. Hot showers same day. Impeccable. I will absolutely call these guys again. I would and do recommend them highly!
SHANE MALONEY Avatar
5 out of 5 stars
SHANE MALONEY
We had no water and I called up this other pump company first. He said we needed a new pump and it would be 2300 dollars. The guy didn't really test anything and kept bragging about his service record and how he was a marine. In fact he seemed more interested in telling me about his past exploits than actually looking at my problem. We got a second opinion from Pocono Well and Pump and found out it was a bad check valve on my tank. Thank god I trusted my instincts and called them. In less than 45 minutes we were back in service and saved thousands. Thank you Kyle and Mike!!
Sam Beebe Avatar
5 out of 5 stars
Sam Beebe
Incredible service and professionalism! I have an older house that presents new and unusual problems and puzzles ever turn of the corner. The owner, Kyle, never gave up and amazed me how he was able to address each problem as it arose. I recommend Pocono Well & Pump to all my friends. Their work is exceptional, they are trustworthy and reliable, and their prices fair!
Rebecca LaPorte Avatar
5 out of 5 stars
Rebecca LaPorte
Great service. The owner Kyle is very knowledgeable and these guys are always there when you need them. Called on a Sunday and they came out within 2 hours and fixed my problem. Highly recommend this company. Very reliable. Prices are extremely fair as well.
Samuel Heidorn Avatar
5 out of 5 stars
Samuel Heidorn
I called these guys in the afternoon on a weekday and asked if they could come look at my well. We had spent the day digging and had no water for showers. We were actually looking at getting a hotel for the night.They came out SAME DAY! Within a couple hours they had come out and not only checked the pump, they helped me get it working temporarily and suggested I replace a couple items. They could have sold me a line, could have sold me a pump. Instead, we walked through and the sold me just what Ineeded. Hot showers same day. Impeccable.I will absolutely call these guys again. I would and do recommend them highly!
Marc Avatar
1 out of 5 stars
Marc
DON'T HIRE THESE PEOPLE!!!! They are only interested in doing the big jobs and not following up on the work they did for me. Called several times, made appointments and never showed up. Never came back to finish the job. Contacted the owner (Kyle) and rejected my calls. Not trust worthy people to hire.
Bill MacHale / Mac Leads Avatar
5 out of 5 stars
Bill MacHale / Mac Leads
I called them up at 9:30 pm on a Sunday and they answered the phone promptly. I explained I thought had a burned-out well pump as we had no water from any tap. They said that there could be several different reasons, some quite minor. They said they could come over to take a look the next morning between 9:00 am and 12 noon. They showed up at 10:00 am. Kyle and Brian were extremely courteous and professional as they inspected our pressure tank, breaker panel and tested the wires at the well leading to the pump. We needed a new pump after all. They installed a new pump with a 5 year warranty and our water was restored within 3 hours. They were reasonably priced and left the work areas as clean as they found them. I would highly recommend them to anyone who needs well or pump work done. I'm glad I chose Pocono Well and Pump Service!
Jason W Avatar
5 out of 5 stars
Jason W
We recently purchased a cabin in the area and needed well service because we had no water. We live 2 1/2 hours away and did not know of anyone to call. We called Pocono Well & Pump because of the positive reviews written by others. We were not disappointed. They worked around my schedule and were able to come out when I was able to be there. They offered solutions for the problem. I was completely confident in their recommendations. They even helped with fixing a pipe I didn't know needed fixed. Kyle and Mike both provided excellent and professional service. Should we need well pump service again, we won't hesitate to call them.
Paula Lynn Avatar
5 out of 5 stars
Paula Lynn
I wish I could give 10 stars, 5 for Mike and 5 for John! These guys are awesome! After making several calls to various "professionals", I finally made a choice-in fact, I know without doubt it was the right choice! Mike personally answered my call in the morning and made arrangements to come out that same day. After pulling my well pump, it was discovered that I had faulty wire. John took the time to trace the wires to find the break, which avoided the extra expense of replacing the wire. Great service at a reasonable cost! These guys were honest professionals, and I couldn't ask for better service.
Willie Boinkers Avatar
5 out of 5 stars
Willie Boinkers
I just had Mike and John at my home because I did not have any water pressure. They arrived at my home very timely. They were professional, pleasant and knowledgeable. It only took minutes for them to analyzed the problem and give me the solution to correct the problem.Great job Mike and John for you a super service and thank you for the pleasant experience. Janice 🙂
Bobby Nad Avatar
5 out of 5 stars
Bobby Nad
Great job Mike and John!! My well pump went down on a Sunday and i didn't think i would get anyone to come down to fix it. Made a couple calls and all i got is answering machines. Called Pocono Well and BAMM!! Answered the phone, Mike and John came at 12 and left at 2 with new pump installed and water supply to my home! Very honest and professional ! Thanks guys!!
Jan Wedderman Avatar
5 out of 5 stars
Jan Wedderman
We just had Michael & John replace our well pump. They were very efficient.....knowledgeable & courteous. They explained everything they were doing step by step. I would highly recommend them to anyone. What started out as a very stressful day(w/o water) ended with giving us peace of mind that I had excellent service. Thank you !!!!
Bogumil Szeliga Avatar
5 out of 5 stars
Bogumil Szeliga
I called Sat 7am and someone answered. I was impressed. I spoke with Kyle briefly in regards to a well problem and he scheduled an appointment that same day for 10 am. He and Mike showed up on time and they fixed my pressure water tank. They were very professional and I would recommend them for any job.
Stephanie Perez Avatar
5 out of 5 stars
Stephanie Perez
Kyle and Michael thank you so much for a job well done. Thank you both for your professionalism, integrity, and prompt service. Very nice guys. PW &PS- excellent rates. William and Stephanie G.
James Gordon Avatar
5 out of 5 stars
James Gordon
they was very good took they time did a good job very nice.

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