Frequently Asked Questions

Call first. Most of the time we can tell you what's likely going on and what it usually costs right on the phone. When it needs a visit, we say so up front and tell you what to expect. We don't send a truck out to give a price you could have gotten by calling.

It depends what's actually wrong. A pressure switch adjustment costs far less than a full pump replacement. We diagnose first and explain what we find, plainly, in order, so you're never guessing or approving work blind. Call (570) 243-1679 for a straight answer on your specific situation.

Typically 8 to 15 years, depending on well conditions, water quality, and usage. Regular pressure-tank maintenance extends that. If your pump is in that range and struggling, it's worth a diagnosis before deciding whether to repair or replace.

Rarely for normal wear and tear. Most policies cover sudden mechanical failure rather than gradual wear, and coverage varies by policy. Check your specific policy, and if you're filing a claim, we can help describe what happened.

A rotten-egg smell usually points to sulfur. Other odors are worth a look too. Free water testing for Poconos homeowners tells you what's actually going on, and then we recommend treatment only if the results call for it.

It's almost always one of four things: the pressure switch, the pressure tank, the wiring and pump motor, or the pump itself. We check them in that order, because a waterlogged tank can feel exactly like a dying pump, and the only way to tell them apart is to look.

Free water testing for Poconos homeowners. That's the offer, plain and simple.

Emergency well pump service — call (570) 243-1679. We aim to get back to you the same day. We'll talk through what you're seeing, get a technician out, diagnose the problem, and explain what we find, plainly, in order.

We're open Monday–Saturday, 7:00 AM–7:00 PM. Closed Sunday. For a no-water emergency, call (570) 243-1679. Emergency well pump service is what we do, and we'll get back to you as fast as we can.

Yes. Financing is available through Hearth for larger repairs and installs.

Stroudsburg and the surrounding Poconos. See our service area page for the full list of towns.

Pocono Well and Pump Service LLC does not drill wells. Well drilling must be performed by a PA-licensed water-well driller; we handle the pump, tank, controls, and water system. We coordinate with your driller on new-well projects.

Yes. Every technician is background-checked before they work in your home.

We guarantee you'll be satisfied with the work.

Scale buildup around faucets and showerheads, soap that won't lather, spotting on dishes, and dry skin or hair after a shower are the usual signs of hard water. Free water testing for Poconos homeowners can confirm it and help size the right softener for your household.